Fortix Returns, Exchanges & Limited Warranty Policy

Direct Purchases from Fortixsports.com Only

Fortix only processes returns, exchanges, and warranty claims for paddles purchased directly through the official Fortix website.

If you purchased your Fortix paddle through a retailer, club, coach, brand ambassador, third-party marketplace, or authorized dealer, please contact the original point of purchase directly. Such orders are subject to the return and exchange policies of the original seller, and Fortix.com is unable to process related returns or refunds.

30-Day Paddle Trial Return Policy

We accept return requests due to a change of mind within 30 days of delivery. Customers are responsible for return shipping costs, and returned paddles must be in the same condition and packaging as when originally shipped.

Lightly used paddles that do not meet your expected playing feel may also be returned within 30 days. However, a processing fee of at $20 - $30 may apply.

Damaged or excessively used paddles will not be accepted. This includes, but is not limited to, removed or stained grip tape, heavy wear, cracks, significant scratches, or other signs of substantial use. Paddles must remain in lightly used condition. Any paddle showing obvious wear, damage, or unauthorized modification will not be eligible for a refund.

Processing Time

Please allow 7–20 business days for us to process your return.

Once we receive and inspect your returned item, refunds or exchanges will be processed within 7–10 business days.

Refunds will be issued to the original payment method used for the purchase.

Customers are responsible for return shipping costs for all paddle returns.

Return Fees

Unused Paddles

Unused paddles may be returned within 30 days of delivery.

Refunds will be issued to the original payment method, less a $20 restocking and original shipping service fee. Customers are responsible for return shipping costs.

Lightly Used Paddles

Lightly used paddles may also be returned within 30 days of delivery.

Refunds for lightly used paddles will be subject to a $20 - $30 trial fee. The paddle must remain in lightly used, good condition. Paddles with obvious wear, damage, signs of abuse, or structural modifications will not be eligible for a refund.

Customers are responsible for return shipping costs for all paddle returns.

Paddle Condition and Modification Restrictions

We understand that many players make minor adjustments to their paddle setup based on personal preferences. The following minor adjustments will not automatically void eligibility under the 30-day return policy:

  • Applying lead tape;
  • Applying edge guard tape;
  • Using edge guard weights; and
  • Adding an overgrip, provided that the original factory grip is not removed.
  • The following modifications will void eligibility under the 30-day return policy:
  • Removing the original factory grip;
  • Modifying, replacing, or removing the butt cap;
  • Altering the handle structure;
  • Adding filling material, PU inserts, foam, or other internal modifications inside the handle;
  • Sanding, cutting, drilling, heating, or otherwise altering the paddle structure; or
  • Making structural modifications to the paddle face, edge walls, throat, handle, or butt cap.

If a returned paddle cannot be resold, or has been modified beyond the permitted adjustments listed above, Fortix reserves the right to reject the return or charge additional fees.

Exchange Policy

If you would like to exchange your paddle for a different model, thickness, shape, or weight, please contact us within 30 days of delivery.

In most cases, exchanges are handled as a return followed by a new order. Unless the exchange is due to an incorrect item shipped by Fortix or another issue caused by us, customers are responsible for return shipping costs.

Non-Returnable Items

The following items may be considered final sale and are not eligible for return or refund:

  • Clearance items;
  • Cosmetic blemish items;
  • Demo paddles;
  • Second-hand or used items;
  • Customized products; and
  • Any item marked as “Final Sale” at checkout.

Limited Warranty Policy

Warranty Coverage

Fortix paddles are covered by a six-month limited warranty from the original purchase date.

This warranty covers only material or workmanship defects that Fortix confirms occurred during normal pickleball use.

Manufacturing defects that may be covered include:

  • Abnormal core failure confirmed to be caused by a production defect;
  • Severe delamination not caused by misuse or impact;
  • Handle or butt cap failure confirmed to be caused by a manufacturing defect; and
  • Structural manufacturing defects confirmed through Fortix inspection.

Warranty Review

All warranty claims are subject to Fortix review and inspection.

Submitting a warranty claim does not guarantee a replacement, refund, credit, or other compensation. Fortix reserves the final right to determine whether an issue qualifies as a manufacturing defect.

During the review process, customers may be required to provide photos, videos, proof of purchase, or return the paddle for inspection.

Warranty Resolution

If Fortix confirms that your paddle has a qualifying manufacturing defect, we may provide one of the following remedies, depending on the circumstances:

  • A replacement paddle of the same model;
  • Store credit;
  • Repair; or
  • Another reasonable solution.

Each purchased paddle is eligible for no more than one warranty replacement.

What Is Not Covered

This limited warranty does not cover:

  • Normal wear and tear;
  • Paddle face wear, scratches, chips, cosmetic damage, fading, or discoloration;
  • Edge guard wear caused by contact with the ground or hard objects;
  • Damage caused by drops, impacts, abuse, or misuse;
  • Damage caused by hitting the ground, fencing, net posts, walls, or other hard surfaces;
  • Damage caused by excessive heat, cold, moisture, or improper storage;
  • Unauthorized modifications or repairs;
  • Changes in feel, sound, surface texture, spin, or performance resulting from normal use;
  • Cosmetic issues that do not affect playability or performance;
  • Products purchased second-hand or through unauthorized channels; or
  • Final sale items, demo paddles, blemish items, or cosmetic defect items, unless otherwise stated.

Original Purchaser Only

This limited warranty applies only to the original purchaser and is non-transferable.

All warranty claims must include a Fortix.com order confirmation or valid proof of purchase.

Warranty Shipping

Customers are responsible for shipping costs associated with sending a paddle back to Fortix for warranty inspection.

If a warranty claim is approved, Fortix will cover the shipping cost of sending a replacement paddle within the United States. For international warranty claims, customers may be responsible for shipping costs, duties, taxes, import fees, and other related charges.

How to Submit a Return or Warranty Claim

To submit a return or warranty claim, please contact us and provide the following information:

  • Full name;
  • Order number;
  • Original purchase date;
  • Shipping address;
  • Reason for return or description of the issue; and
  • Relevant photos or videos, if applicable.
  • For return requests, please use the subject line:

RETURN REQUEST

For warranty claims, please use the subject line:

WARRANTY CLAIM

Our team will review your request and provide instructions for the next steps.

Policy Updates

Fortix reserves the right to update this Returns, Exchanges & Limited Warranty Policy at any time. Any updates will apply to orders placed after the updated policy takes effect and will not, where prohibited by law, reduce rights already accrued by customers for purchases made before the update.