FAQ

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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Product & Tech

1. What makes the Fortix Lance 16mm unique?

It features our proprietary SOMA foam core built with three distinct foam materials. This advanced internal tuning creates a more controlled energy path, delivering a unique blend of easy power, solid feedback, and a softer feel at contact.

2. What is StrataTex Surface technology?

StrataTex is a high-hardness protective coating designed to preserve the paddle's original carbon fiber texture. It reduces wear from repeated ball contact, keeping your spin response consistent and the face fresh over time.

3. Is a 16mm elongated paddle right for my playstyle?

The 16mm thickness is optimized for ultimate control and shock absorption. Combined with the elongated shape, it extends your reach and maximizes leverage, making it perfect for players who want to dominate with spin and precise placement without sacrificing power.

Brand & Quality

1. Where are Fortix paddles engineered?

Our paddles are shaped by the Bay Area's innovative spirit in California. We focus obsessively on the basics, refining materials and construction to bring premium court performance to more players at a fair price.

2. How do I clean and maintain my paddle face?

To keep your StrataTex surface performing at its best, we recommend wiping the face with a damp microfiber cloth after play to remove ball residue. Avoid using harsh chemicals or leaving the paddle in extreme heat.

Orders & Warranty

1. What is your return policy?

We want you to feel confident on the court. We offer a 30-day hassle-free return window for paddles in new, unplayed condition with the original packaging intact.

2. Does the Fortix Lance come with a warranty?

Every Fortix paddle is built to last and backed by a limited warranty against manufacturer defects. Normal wear from intense play or surface scratches from ground scrapes are not covered.

3. How fast will my order ship

Orders are processed within one to two business days. Once shipped from our warehouse, standard delivery across the United States typically takes three to five business days.